Do you feel anxious about having a conversation that you feel might not go well? Have you replayed a troublesome conversation in your mind and wished that you had handled it differently? Are you a person who avoids those hard conversations, at times to your own detriment? This two-hour training covers how to prepare, approach, conduct, and reflect on those tough discussions and offers real strategies to support positive results. Participants will have opportunities to delve into what strategies may work best for them and develop a work plan for putting them in practice. Content applies to conversations between yourself and co-workers, staff and supervisors, and for conversations with families that have children enrolled in your program.